Cancellation Policy

The trial requires a card but is not charged at signup. To avoid the first subscription charge, cancel before the exact trial end time shown in Tallpine Billing and the Stripe Customer Portal. After a successful first payment, fresh monthly Article and Idea allowance pools begin. New trials start with one paid Site.

1. Sign in to Tallpine.
2. Open Billing & Articles.
3. Select Manage Subscription.
4. Choose cancel in the Stripe Customer Portal and confirm.

Stripe displays the effective cancellation date. If the portal is unavailable or the confirmation is unclear, contact [email protected]before the next charge date.

The dedicated Stripe Customer Portal supports cancellation, payment methods, invoices, and customer details. Plan and paid Site quantity changes are disabled there and use Tallpine Billing when available.

Cancellation normally takes effect at the end of the current trial or paid billing period, as shown in the Stripe portal. Until then, you may continue using the remaining allowance and plan features. At the end of access, new generation and managed publishing actions stop.

Review or cancel future publishing schedules before access ends. Queued, retrying, or scheduled work is not guaranteed to run after the subscription becomes inactive.

Cancellation does not transfer ownership of your source material or generated content to ThoughtBubble Development, LLC. Export Articles and Images you want to keep before access ends. Content already published to your own CMS remains under your control at that destination.

Canceling prevents future renewal charges but does not automatically refund a charge already incurred. We do not provide prorated refunds or cash value for unused Articles or partial billing periods, except where required by law. If you believe a charge is incorrect, contact[email protected] so we can review it.

Changing paid Site quantity is not a subscription cancellation. When you add a slot, Tallpine shows a clearly labeled estimate from Stripe's invoice preview. Stripe calculates the final amount when the change is submitted, so invoice adjustments may change the amount collected. Tallpine grants the added capacity only after Stripe applies the paid update. A pending or failed payment does not increase your Site capacity.

A standalone quantity decrease can remove only a slot that is not required by an active Site. The lower capacity applies immediately, no current-period credit or refund is created, and the lower quantity reduces your next recurring invoice. Article and Idea allowances already granted for the current usage window remain available until reset.

For a separately billed Site, Archive & Downgrade lowers the Stripe quantity by one and then archives that Site as one confirmed operation. It creates no current-period credit or refund and lowers the next recurring invoice. A current per-Site subscription must keep at least one paid Site unless it is canceled. A grandfathered Site covered by an included legacy baseline may be archived without a Stripe change.

Tallpine currently offers one monthly subscription. Paid Site quantity changes are handled through Tallpine, not the Stripe Customer Portal. If payment fails, access may be limited or end according to the subscription state. Update the payment method or cancel through the Portal.

Tallpine is subscription-only. There are no one-time Article packs, top-ups, or pack balances that require a separate cancellation or expiration policy.

For cancellation or billing questions, contact [email protected]. Include the invoice date and plan name, but never send complete card details.